Customer Success · Full-timeGiza, Egypt
Own customer success after the contract is signed, drive strong platform adoption, and grow retention and customer lifetime value. Success in this role is measured by customer retention, churn rate, product adoption, and CSAT.
Key Responsibilities
- Own customer onboarding
- Deliver product training
- Track customer health
- Monitor adoption
- Run customer reviews
- Address churn risk
- Identify upsell opportunities
- Build customer success plans
- Gather customer feedback
- Coordinate with Product, Support, and Sales
Required Qualifications
- Customer relationship management skills
- Communication skills
- Problem-solving skills
- Understanding of the SaaS customer lifecycle
- Ability to analyze customer data
- Degree in Business, Marketing, IT, or a related field
Preferred Skills
- Prior customer success experience
Apply for this role
Benefits
What you get
Health coverage
Medical, dental, and vision from day one.
Flexible time off
Unlimited PTO with a mandatory 15-day minimum.
Hybrid-friendly
Work from our Giza office or remotely, with regular in-person team days.
Learning budget
Annual budget for courses, books, and conferences.
“I've never worked somewhere that ships this fast without sacrificing quality — the team actually talks to customers every week.”
Senior Engineer
Illustrative example — real employee stories launch alongside our careers program