Support · Full-timeGiza, Egypt
Deliver an outstanding support experience for customers by handling inquiries and requests and helping users quickly and professionally. Success in this role is measured by CSAT, first-response time, and resolution rate.
Key Responsibilities
- Handle customer inquiries
- Manage chat, email, and ticket channels
- Explain platform features
- Follow up on requests
- Document interactions
- Escalate issues when needed
- Track customer satisfaction
- Contribute to the knowledge base
Required Qualifications
- Communication skills
- Customer service skills
- Problem-solving skills
- Patience
- Fast learner
- Comfortable using CRM and support systems
- Relevant university degree
Preferred Skills
- Prior customer service experience
- Fluency in Arabic and English
Apply for this role
Benefits
What you get
Health coverage
Medical, dental, and vision from day one.
Flexible time off
Unlimited PTO with a mandatory 15-day minimum.
Hybrid-friendly
Work from our Giza office or remotely, with regular in-person team days.
Learning budget
Annual budget for courses, books, and conferences.
“I've never worked somewhere that ships this fast without sacrificing quality — the team actually talks to customers every week.”
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