Support · Full-timeGiza, Egypt
Provide professional technical support to ZynReach customers, diagnose issues, and follow them through to resolution while maintaining the highest standards of customer experience. Success in this role is measured by first-response time, resolution time, and SLA compliance.
Key Responsibilities
- Handle support tickets
- Analyze customer issues
- Provide technical assistance
- Track SLAs
- Document issues
- Reproduce issues when needed
- Escalate technical issues
- Follow up with customers through to resolution
- Update the knowledge base
- Identify recurring issues
Required Qualifications
- Technical troubleshooting skills
- Excellent communication skills
- Ability to analyze problems
- Understanding of web applications
- Experience with ticketing systems
- Degree in Computer Science, IT, or a related field
Preferred Skills
- Prior technical support experience
Apply for this role
Benefits
What you get
Health coverage
Medical, dental, and vision from day one.
Flexible time off
Unlimited PTO with a mandatory 15-day minimum.
Hybrid-friendly
Work from our Giza office or remotely, with regular in-person team days.
Learning budget
Annual budget for courses, books, and conferences.
“I've never worked somewhere that ships this fast without sacrificing quality — the team actually talks to customers every week.”
Senior Engineer
Illustrative example — real employee stories launch alongside our careers program